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How a 40-Room Resort in Goa Saved ₹80,000 a Month in Staff Costs
Navneet Joshi
8 August 2025
Running a resort in Goa has its charm — but it also comes with high running costs.
One 40-room property we worked with had a problem many hoteliers will relate to. Their front desk was busy all day and night, and they were spending more than ₹80,000 every month just to make sure someone was available to answer calls at all hours.
The truth? Most of these calls were not urgent or complicated. Guests just wanted quick answers to questions like:
What time does breakfast start?
Can I get fresh towels?
Is the pool open right now?
Even though each call took only a minute, the cost of keeping staff on duty 24×7 was adding up quickly. Salaries, overtime, and night shift allowances were all part of the bill.
The Turning Point
The owner didn’t want to reduce service. They also didn’t want guests to feel neglected. That’s when they tried Lemi, our AI voice concierge that answers guest calls instantly in over 40 languages.
Within weeks, something changed. Routine calls were handled automatically and instantly. Guests got their answers without waiting. And the front desk staff suddenly had more time to focus on guests standing right in front of them.
The Impact
Call load to human staff dropped by 80 percent
The night shift receptionist role was no longer needed
Guests mentioned “quick responses” in their reviews more often
By the end of the first month, the savings were obvious. The resort had reduced staff costs by ₹80,000 without compromising on service quality. In fact, the guest experience had actually improved.
The Lesson for Hoteliers
Technology doesn’t have to replace the human touch. When used right, it supports your team, saves costs, and frees up your people to do what they do best — create memorable experiences for guests.
If you run a hotel or resort, it might be worth asking yourself: how much could you save by letting technology handle the calls that don’t really need a person on the other end?
