Product
The Tech That’s Replacing Front Desks in Vietnam
Navneet Joshi
15 August 2025
Vietnam’s Big Shift in Hospitality
In Vietnam’s hotels, the front desk is no longer the first stop. From luxury resorts to boutique stays, properties are replacing traditional reception with tech that’s faster, more personal, and more efficient.
Facial Recognition and AI Check-In
Vinpearl, one of Vietnam’s largest resort chains, has introduced facial recognition gates for guests. This eliminates manual identity checks and lets guests head straight to their rooms.
Heritage hotels like the Caravelle are embracing AI-powered OCR (optical character recognition) tools such as QaiDoraOCR. Guests simply scan their ID in the hotel’s app, and the system handles the rest—no queues, no waiting.
The Results Are Hard to Ignore
Check-in times reduced by up to 30%
Staff workloads lightened without reducing service quality
Operating costs cut by tens of thousands of rupees per month
Guest reviews highlighting speed, convenience, and modern experience
Why Vietnam Is Ahead of the Curve
Vietnam’s rapid tech adoption is driven by a mix of competitive tourism, younger tech-savvy travelers, and hotel owners eager to optimize costs. With high tourist volumes and increasing expectations for speed and contactless experiences, hotels see tech as an investment, not an experiment.
What This Means for the Future of Front Desks
The role of the front desk is shifting from admin to ambassador. Rather than managing forms and queues, staff can now focus on personal guest interactions, upselling experiences, and handling complex guest needs.
