Insights and Inspiration

Hospitality has always been about people. The smile at the lobby. The warm “welcome back.”

Discover how Vietnam’s hotels are replacing traditional front desks with AI-powered check-ins, facial recognition, and contactless tech to boost guest experience and cut costs.

One 40-room property we worked with had a problem many hoteliers will relate to. Their front desk was busy all day and night, and they were spending more than ₹80,000 every month just to make sure someone was available to answer calls at all hours.

As AI continues to shape the future of hospitality, understanding what it truly is—and isn’t—will be crucial. Separating fact from fiction ensures that hoteliers can invest in the right technologies

From the moment a guest enters the room to the time they check out, Lemi Voice Assistant delivers personalized, real-time service through intelligent, AI-powered convenience.

Marriott International, a leading global hospitality company, is undergoing a significant technological transformation aimed at enhancing customer experience and operational efficiency.